Question 1

What is the difference between buying certified refurbished vs brand-new medical equipment?

Accepted Answer

Certified refurbished equipment from Elixmed undergoes an exhaustive 80-point mechanical and electrical restoration: bearings and drives are overhauled, vacuum chambers are baked out, cold heads and compressors are replaced with genuine OEM parts, and imaging systems are calibrated against ACR/NEMA phantoms. You receive diagnostic image quality that is indistinguishable from brand-new units at 40% to 60% lower capital expenditure.

Question 2

Are refurbished MRI and CT scanners legally approved by the AERB in India?

Accepted Answer

Yes. All ionizing radiation modalities (CT scanners, Cath Labs, PET-CT) supplied by Elixmed comply with Atomic Energy Regulatory Board (AERB) safety norms. Our turnkey engineering team assists with CAD room layout approvals, radiation shielding calculations (2.0-2.5 mm Pb equivalence), quality assurance (QA) surveys by accredited agencies, and final eLORA portal licensing.

Question 3

What warranty and service coverage does Elixmed provide?

Accepted Answer

Every refurbished modality is backed by a standard 12-month comprehensive on-site warranty covering all parts, engineer labor, and vacuum tubes (in selected models). Following the first year, clients can transition seamlessly into our 3 to 5-year Comprehensive Maintenance Contracts (CMC) or Labor AMCs with guaranteed response SLAs.

Question 4

Can we obtain bank or NBFC loans for refurbished medical equipment?

Accepted Answer

Yes, absolutely. We work closely with specialized healthcare Non-Banking Financial Companies (NBFCs) and leading banks that finance up to 80-90% of equipment, installation, and siting costs. Tenures range from 24 to 84 months with structured step-up EMIs, minimal documentation, and collateral-free equipment hypothecation.

Question 5

What are the site and room requirements for installing a 1.5T or 3.0T MRI?

Accepted Answer

A 1.5T MRI typically requires an examination room of approximately 28 to 32 square meters, plus an adjoining technical equipment room (10-12 m²) and a control console room (8-10 m²). The room must be shielded with a continuous copper RF Faraday cage (>100 dB attenuation up to 128 MHz), dedicated dual-circuit chilled water HVAC, and a certified stainless steel helium quench vent pipe to the outdoors.

Question 6

How does zero helium boil-off technology work on your refurbished MRI machines?

Accepted Answer

Our refurbished 1.5T and 3.0T systems (such as Siemens MAGNETOM Avanto, Essenza, and Verio) utilize closed-loop cryocooler cold heads. The cold head continuously re-condenses boiled helium gas back into liquid. Under normal operating conditions with uninterrupted chilled water and electrical power, helium boil-off is effectively zero.

Question 7

What is the typical delivery, installation, and commissioning timeline across India?

Accepted Answer

For in-stock modalities in our Gujarat Testing Hub, delivery to your hospital site is typically completed within 7 to 10 days. Siting preparation, RF/lead shielding installation, rigging, electrical cabling, magnet shimming, and clinical calibration generally require an additional 2 to 3 weeks.

Question 8

Can we visit your Gujarat Engineering Testing Hub to inspect our machine under power?

Accepted Answer

Yes! We strongly encourage hospital directors, trustees, and consulting radiologists to visit our Engineering Testing Hub in the Gandhinagar/Ahmedabad industrial corridor. You can witness your machine running live phantom scans under 3-phase power, inspect component health logs, and meet our senior engineering team.

Question 9

How quickly does Elixmed respond to emergency breakdowns?

Accepted Answer

In Gujarat, we guarantee an on-site engineer response within 4 hours. For other states across Western, Northern, and Central India, we dispatch within 12 to 24 hours. Our response times are backed by a ready-stock warehouse inventory of X-ray tubes, RF coils, Sumitomo cold heads, and gradient amplifiers in Gujarat.

Question 10

What is the difference between an AMC and a Comprehensive CMC contract?

Accepted Answer

An Annual Maintenance Contract (AMC) covers routine preventive maintenance visits and engineer labor, but replacement parts and tubes are billed separately at market rates. A Comprehensive Maintenance Contract (CMC) is an all-inclusive policy covering engineer labor, emergency visits, AND all replacement components, vacuum tubes, and cold heads with zero unexpected financial surprises.

Question 11

Do you supply surgical energy devices and cardiovascular consumables as well?

Accepted Answer

Yes. In addition to heavy imaging modalities, Elixmed supplies the Advance Energy Ultrasonic Dissector & Vessel Sealing System for operating theaters, as well as catheterization lab interventional disposables (Drug-Eluting Stents, PTCA Dilatation Balloons, Guiding Catheters) and Advanced Wound Care management products (NPWT systems, silver antimicrobial barriers, and collagen matrices).

Question 12

What documents are required to apply for equipment financing through your NBFC partners?

Accepted Answer

Basic documentation includes promoter KYC (PAN, Aadhaar), medical qualification certificates (MBBS/MD/DMRD), last 2 to 3 years audited hospital balance sheets & ITRs, 6-12 months primary bank statements, and the official equipment quotation provided by Elixmed. Loan sanction typically takes 48 to 72 hours.

Question 13

Can Elixmed assist with de-installing and relocating our hospital's existing imaging machine?

Accepted Answer

Yes. We manage turnkey medical equipment relocations across India: safe cryogen ramp-down or mobile compressor running during transit, specialized air-ride trailers with shock monitoring, crane rigging, and full re-assembly and calibration at your new facility.

Question 14

Which equipment brands does Elixmed support and refurbish?

Accepted Answer

We specialize in the top global diagnostic manufacturers: Siemens Healthineers, GE Healthcare, and Philips Healthcare. Our senior engineers have factory training and direct prior employment with these OEMs.

Question 15

Are raw phantom SNR test reports provided prior to installation?

Accepted Answer

Yes. Every client receives a comprehensive Certificate of Quality Assurance containing raw DICOM image captures from certified ACR/NEMA phantoms, measuring slice thickness, spatial resolution, and signal-to-noise ratio against original OEM benchmarks.

Question 16

What payment terms are accepted for equipment purchases?

Accepted Answer

We offer structured milestones: an initial booking advance upon agreement, a stage payment upon pre-dispatch inspection at our testing hub, and the final balance upon successful on-site commissioning and first patient scan. Financed deals are settled directly through the disbursing NBFC or bank.

Everything You Need to Know About Acquiring Medical Systems

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